Street Department Responsibilities
The street department crews are primarily responsible for street maintenance and street signs. New construction or surface replacement is performed by contract. Each year the street department and public works department, along with the city manager update and complete the street renovation plan. These plans are then presented to the city council for approval. Upon approval of the final plan, the public works department completes each street design and bids are accepted from several contractors. Work normally begins within 60 days of awarding a contract.
Maintenance Records Work Orders
Street maintenance records are totally computerized and work orders are generated either from jobs scheduled by management, receipt of a complaint to the customer service representative, or by public input on the city’s work order program website. The year 2011 saw an excess of 360 work orders completed by the street crews. Few work orders, regardless of job size, exceed 14 days for completion.
To report a street related problem, you can visit the MyGov website, or call a customer service representative at 903-575-4000. A representative may contact you for further information if needed.